FAQ

Tour information

Why should I choose Walk in Hong Kong?
We pour our hearts and souls into designing each of our tours – all our tours are professionally researched to uncover lesser-seen sides of Hong Kong. Our guides come from various backgrounds, each has plenty personal stories to share about this city. Since August 2013, we have hosted more than 300 tours and worked with a wide range of clientsMandarin Oriental, British Airways, Reebok and the University of Hong Kong. We have been featured in local and overseas media and also been ranked as one of the Top 10 walking tour companies in Hong Kong on TripAdvisor for the past 2 years.  

I am a Hong Kong local –should I still join a Walk in Hong Kong tour?
Yes, definitely! Our tours are extensively researched and thoughtfully designed so that everyone – whether you’re a first time visitor or Hong Kong native – would discover new facts and hidden gems in Hong Kong. If you’re a Hong Kong local, consider joining one of our theme-based tours such as the “Hong Kong Movie Tour” and “LGBT in the City”.

Do I have to walk the entire tour?
Yes, we will walk a leisurely pace and our tour will usually gather and end at easily accessible locations. We don’t offer coach or transportation services on our public tours.

Is there any food on the tour?
It depends on your tour. Snacks are provided on “Hello Hong Kong” while dinner and snacks are included in “Good Evening Kowloon”. If you’re interested in a food tour – join our “Market Hopping Food Tour in Kowloon” or request a private booking of our “Kowloon Walled City & Food Adventure”.

What is the difference between a public and private tour?
All scheduled tours listed on our website are public tours. If you want to make a private booking or request a specific tour time and date not listed on our website, you can commission a private tour. Moreover, we also work with different corporate and educational organisations to design and research private tours on specific topics. Contact [email protected] for more information.

Are your tours led by licensed tour guides?
Yes, all of our tours guides have attained the Tourist Guide Pass from the Travel Industry Council of Hong Kong, the only official Tourist Guide Pass issued in Hong Kong. In addition, we provide trainings to our tour guides to ensure you’ll have the most informative and entertaining experience.

What language is the tour conducted in?
Most of our regular tours are conducted in English. However, our guides are fluent in Cantonese and Mandarin – let us know and we will make the arrangement.

Logistics

What happens after I book a tour?
After booking your upcoming tour on our secured website, you will receive an automated confirmation email. You will then receive a reminder email with your tour details and your guide’s information at least a day prior to your tour.

What happens if my tour is cancelled?
If your tour is cancelled, we will inform you at least a day before and issue you a refund immediately.

What happens if there is bad weather?
The walk will be cancelled if the Red/ Black Rainstorm warning or Typhoon no. 8 signal or above is hoisted 3 hours before the walk in the morning. If we have to cancel the tour due to other bad weather conditions, we will contact you by phone (if no answer then we’ll send a SMS/ an email) no later than 2.5 hours before the tour.

What do I need to bring on the tour?
Please wear comfortable clothing and shoes for the walk. Bring an umbrella and a bottle of water.