We are hiring: Tour Operations & Project Manager
Walk In Hong Kong Ltd is looking for a new Tour Operations & Project Manager to support a series of impactful projects and steer the company's sales strategies.
We are looking for candidates with:
- Strong entrepreneurial spirit and business acumen; result-oriented
- Disciplined, responsible, and able to work independently
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams
- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously
- Detail-oriented mindset to ensure accurate tracking and timely responses to inquiries
- Passionate about leading tours or facilitating activities
- Care about our city, in particular in urban and rural development, cultural tourism, and heritage conservation
Learn more about our work culture here.
Job description:
Tour operations aspect
- Handle incoming tour queries from customers and triage appropriately
- Maintain a zero inbox by promptly responding to inquiries and providing excellent customer service
- Develop a strategy and workflow for managing key customer inquiries channels, such as email, phone, and social media
- Track the progress of inquiries and follow up with teammates to ensure timely responses
- Allocate tour resources, such as guides, transportation, and equipment, based on customer demands and availability
Project management aspect
- Ability to lead and manage our in-person/virtual tours-related projects independently
- Handle client negotiation and related internal and external relationships
- Identify project goals, deliverables, potential cruxes, and critical milestones
- Plan timeline and resource allocations proactively
- Manage project budget wisely
- Execute and deliver on all agreed milestones and deliverables
- Contingency planning and troubleshooting
- Manage client liaison and maintain professional relationships
About you:
- Proven experience in sales or customer service roles, preferably in the tourism, hospitality, or cultural management industry
- Mature and responsible
- Emotional strength to admit and face mistakes; learn from them and move on
- Exceptional time management and organizational abilities
- Strong analytical and problem-solving skills
- Handle client and people relationships delicately
- Proficiency in Chinese and English a must
- Flexible with work arrangements
- Prior work experience is a must
Compensation:
- Five-day work week with occasional project work on the weekends
- Flexible working hours
- Medical insurance
- Performance bonus
How to apply?
If you think you have what it takes to be a part of our team, please submit this Google Form https://forms.gle/mafK7N5Dt76LzKkk6 and then email us at [email protected] and [email protected].
Application deadline
15 Jun 2024